Comments on: 4 Ways to Deal With Customers and Prospects that Just Don’t Like You http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/ Awesome Inbound Marketing, Blogging, Small Business, and Life Success Tips Sun, 05 Feb 2012 09:09:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marcus Sheridan http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-907 Marcus Sheridan Sat, 01 May 2010 17:58:34 +0000 http://www.thesaleslion.com/?p=741#comment-907 Really good point Ninja, and I'm sure professionals in the hotel industry are confronted with this issue all the time. But I think the key is, just as you've mentioned, to quickly move 'up the chain' if people just don't match for whatever reason. Again, thanks for your always excellent comments Ninja :-) Really good point Ninja, and I’m sure professionals in the hotel industry are confronted with this issue all the time. But I think the key is, just as you’ve mentioned, to quickly move ‘up the chain’ if people just don’t match for whatever reason. Again, thanks for your always excellent comments Ninja :-)

]]> By: Domain Name Ninja http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-894 Domain Name Ninja Fri, 30 Apr 2010 21:25:13 +0000 http://www.thesaleslion.com/?p=741#comment-894 I have had a few instances where I knew while I was saying it that I was unintentionally rubbing the customer the wrong way. Being in hotel management, I usually end up with the upset / angry / rude customers my front desk staff do not know how to deal with. Whenever the personalities are so mismatched that nothing I can say will make them happy, I refer them to the general manager. Just like my staff referred them to me. Going up the chain, there usually someone that will connect and be able to relate the reality of the issue in a way everyone can accept. There is so much customer one on one in a hotel that these type of clashes happen frequently. The trick is to switch out with someone else they can like for whatever reason and let them resolve the issues. I have had a few instances where I knew while I was saying it that I was unintentionally rubbing the customer the wrong way. Being in hotel management, I usually end up with the upset / angry / rude customers my front desk staff do not know how to deal with. Whenever the personalities are so mismatched that nothing I can say will make them happy, I refer them to the general manager. Just like my staff referred them to me. Going up the chain, there usually someone that will connect and be able to relate the reality of the issue in a way everyone can accept.
There is so much customer one on one in a hotel that these type of clashes happen frequently. The trick is to switch out with someone else they can like for whatever reason and let them resolve the issues.

]]> By: Marcus Sheridan http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-770 Marcus Sheridan Wed, 21 Apr 2010 02:27:35 +0000 http://www.thesaleslion.com/?p=741#comment-770 Good stuff Nathan....Personalities certainly make a difference, and no doubt there are times when we need to change the way we are so as to better reach and communicate with the customer....Thanks for the resources! Good stuff Nathan….Personalities certainly make a difference, and no doubt there are times when we need to change the way we are so as to better reach and communicate with the customer….Thanks for the resources!

]]> By: Marcus Sheridan http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-769 Marcus Sheridan Wed, 21 Apr 2010 02:26:10 +0000 http://www.thesaleslion.com/?p=741#comment-769 You know Jason, you make an interesting point. In the world of Web 2.0, there are now 2 relationships: The relationship established longer before the initial encounter, and the relationship after....Hmmmm, now that'd make for a good blog post ;-) You know Jason, you make an interesting point. In the world of Web 2.0, there are now 2 relationships: The relationship established longer before the initial encounter, and the relationship after….Hmmmm, now that’d make for a good blog post ;-)

]]> By: Nathan Thomas http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-768 Nathan Thomas Wed, 21 Apr 2010 02:18:41 +0000 http://www.thesaleslion.com/?p=741#comment-768 Great story Mark. Thought I would suggest 2 very usful books when we come accross those of a different personality type. (Not everyone can be cool you know..lol) 1- Personality Plus 2- How to get people to like you in 60 seconds or less. These are great resources. Help it helps someone. Nathan Great story Mark.
Thought I would suggest 2 very usful books when we come accross those of a different personality type. (Not everyone can be cool you know..lol)
1- Personality Plus
2- How to get people to like you in 60 seconds or less.

These are great resources. Help it helps someone.

Nathan

]]> By: Jason http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-764 Jason Tue, 20 Apr 2010 20:44:27 +0000 http://www.thesaleslion.com/?p=741#comment-764 Yeah bud, that was a weird one. But the fact that they were persistent enough to call me (who's not even in sales) validates everything you proclaim about web 2.0. They were going to find a way to buy from us because of the relationship you built with them through great and abundant content. Which makes it even more ironic that she didn't like you in person.....lol Yeah bud, that was a weird one. But the fact that they were persistent enough to call me (who’s not even in sales) validates everything you proclaim about web 2.0. They were going to find a way to buy from us because of the relationship you built with them through great and abundant content. Which makes it even more ironic that she didn’t like you in person…..lol

]]> By: Marcus Sheridan http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-757 Marcus Sheridan Tue, 20 Apr 2010 14:16:24 +0000 http://www.thesaleslion.com/?p=741#comment-757 Thanks Daniel for stopping by....Yes, I'm glad we made the sale but the experience was just another example of the value of great content. Keep up your awesome work there in Norway my friend! :-) Thanks Daniel for stopping by….Yes, I’m glad we made the sale but the experience was just another example of the value of great content. Keep up your awesome work there in Norway my friend! :-)

]]> By: Daniel M. Wood http://www.thesaleslion.com/4-ways-to-deal-with-customers-and-prospects-that-just-don%e2%80%99t-like-you/comment-page-1/#comment-756 Daniel M. Wood Tue, 20 Apr 2010 13:18:00 +0000 http://www.thesaleslion.com/?p=741#comment-756 Thank you for this great article Marcus. As you say, sometimes personalities just don't work. You can at least pat yourself on the back about that customer in your example. She obviously didn't like you, but she bought your argument and ultimately your product. Which, under the circumstance, is very good! //Daniel .-= Daniel M. Wood´s last blog ..<a href="http://lookingtobusiness.com/regular-mistakes/truths-and-myths-pt-1-do-we-need-a-sales-plan" rel="nofollow">Truths And Myths Pt. 1: Do We Need A Sales Plan?</a> =-. Thank you for this great article Marcus.
As you say, sometimes personalities just don’t work.

You can at least pat yourself on the back about that customer in your example. She obviously didn’t like you, but she bought your argument and ultimately your product. Which, under the circumstance, is very good!

//Daniel
.-= Daniel M. Wood´s last blog ..Truths And Myths Pt. 1: Do We Need A Sales Plan? =-.

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