Sales, Marketing, and Success Secrets: Are You a Truth Hoarder?

by Marcus Sheridan on February 6, 2010

Are you a truth hoarder?

What truths have you shared lately?

What truths have you shared lately?

Seriously, when it comes to sales, marketing, self improvement, etc; do you give your knowledge away to others or do you hoard it like some great secret that only you have uncovered?

You may wonder why I ask such questions but I recently had 2 very interesting experiences regarding this topic. Just a few days ago I was approached by a lady who is in charge of the National Pool and Spa convention in Vegas. As an annual speaker at this show, she asked me if I was interested in participating in a retail sales panel this coming year that would field questions from an audience of pool and spa retail professionals for about an hour. I responded that I’d love to help in any way, as such a class seemed like a tremendous idea and could really benefit hundreds and hundreds of small businesses in my industry. But what surprised me about our conversation was the fact that this past year was the first time she had ever been able to put together such a retail panel, and the reason was because top retailers  did not want to share with other companies the tips and techniques that had lead them to such great success.

Huh? Are you kidding me?

Needless to say, I was shocked. Why anyone would hesitate to share what had made their business successful was beyond me. I expressed my surprise to this lady and she blamed the phenomenon on the fact that the retailers thought that if they gave away their ‘secrets’ then their competitors might get the advantage.

Although this experience got me thinking about the screwed-up ‘knowledge-giving’ paradigm of most businesses and professionals, the next experience was the impetus for this blog.

As most of you readers know, I have written quite a bit lately about my relationship with Hubspot. After jumping on board with Hubspot, I initiated my life of blogging, SEO, and website design. These efforts have catapulted my company’s website to the top of its industry. Yesterday, a gentleman named Adam from Hubspot called me and this was essentially our conversation:

Adam: Marcus, I have a favor to ask of you and it’s quite alright if you say ‘No’.

Me: Sure thing Adam, fire away.

Adam: Well I have a swimming pool company that is considering using our services and I was hoping that you might be able to tell them about what has happened with your company since you joined Hubspot.

Me: I’d love to.

Adam: But here’s the catch. The company is in your same State of Virginia, but they are about 2 hours north of you guys so I didn’t figure they were your competitor.

Me: Well actually Adam, we do install pools in that area and they are therefore a competitor. But that makes no difference to me. I’d love to help them in any way.

Adam: Uhhhm, seriously? You wouldn’t mind doing that?

Me: No, of course not. I’m sure this guy is handling his marketing and SEO all wrong, and it’s about time he got on board with 21st century marketing. Have him call me and I’ll tell him whatever he wants to know.

Adam: Gosh, thank you so much. That’s awesome.

As I hung up the phone, my thoughts were, “That’s not awesome, it’s just the right thing to do.”

You see, the whole idea of truth hoarding makes no sense to me. In fact, I find it completely contrary to the laws of nature, especially the Law of Attraction.

When it comes down to it, I think this is the whole reason I started blogging outside of my business’ industry in the first place. I want to share my story as I know there are many other guys and gals going through the same trials and triumphs that I deal with on a daily basis. No doubt, if I could go back 10 years and start my business over again, this blog is symbolic of everything I wish I would have known or what I wish I had done differently.

I would describe someone that shares this same paradigm as having an ‘Abundance Mentality’. Although there are many ways to describe the phrase, I’d simply define it with these points:

  • An understanding that there is room on top for everyone.
  • Knowing your talents and sharing them openly with the world.
  • Having a teacher’s mentality of knowledge sharing without fear of negative ramifications.

My beloved Jim Rohn once asked the question, “How do you fill a glass of water that is already full?”

And what was the answer? Well the answer, as you probably already know, is to pour some of the water out. In other words, share it with others.

That’s what I love about blogging and being a part of the blogosphere. It is chock full of people who share one common interest:

A desire to help others, plain and simple.

Sadly, such paradigms are practically non-existent when it comes to small businesses and corporations throughout today’s world– So many operating with a hoarder’s mentality, hesitant to share the most simple of advice with their competitor down the street or a click away on the web.

But such is not the case for most in the blogosphere. Even though many bloggers are, in fact, competing for viewers and SEO and all that, they consist of people who understand the Law of Attraction. They know that ‘truth’ is something that should be shared. And when truth is given by someone freely to the world, the world reacts with trust, respect, and loyalty.

Glen Allsop and Marko Saric are two guys that come to mind when I think of bloggers that literally give their ‘secrets’ away with every blog post simply because they care about helping others. And what has been the fruits of their labors? Well, they are two of the most respected, and profitable, bloggers in the world. Simply put, they understand this simple statement by Joseph Badaracco, which is the absolute core principle behind this entire article:

 “In today’s environment, hoarding knowledge ultimately erodes your power. If you know something very important, the way to get power is by actually sharing it.”

So that’s our challenge folks. May we share our knowledge. May we have an abundance mentality and trust that what we give to others, the Universe will return 10-fold.

As always, I look forward to your thoughts on this topic and before you leave, don’t forget to subscribe via feeder or email.

photo credit

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  • { 8 comments… read them below or add one }

    Chris February 7, 2010 at 4:47 am

    Some great points Marcus. If it wasn’t for guys like Glen Alsopp I wouldn’t be getting into this stuff. I have to fight against an instinct to keep stuff to myself, as I know that the more I give, the more I will get in return, whatever shape of form that may take. Sometimes though, its just in the giving out that I grow, I may never get anything material back for it. I become a better person for it!

    Reply

    Marcus Sheridan February 7, 2010 at 10:59 am

    Hey Chris, great to see you on here again. You bring up a good point about how our ‘instincts’ naturally tell us to hoard truth. The great Wayne Dyer would refer to this as ‘the Ego talking’. But as we put off the ego and give, no doubt the more we’ll grow and receive.

    Reply

    Daniel M. Wood February 7, 2010 at 9:27 am

    Marcus I can’t do anytng but laugh and agree.
    All to many companies hoard their knowledge.

    But what I find even worse though is that within most companies the salesmen will hoard their knowledge from their colleagues. These are people that should be on the same team but still they don’t share effective techniques and learn from each other.

    The problem is that most companies don’t encourage sharing knowledge. You get praise for being a good salesmen and nothing for helping others, meaning that their really isn’t any reason for the salesmen to share.

    At my first company this was a big problem. The veterans had all kinds of tricks that they didn’t share with us newcomers, we had to make them up as we came along.

    Finally after a few years I had gotten to the point where I was a veteran and I started teaching others about what I had learned so that they didn’t have to start from scratch.

    Sadly I was discouraged from this by my superiors. They rather wanted me to keep working on making sales of my own rather than waste any precious time on the new guys/gals.

    I left that company not long after.

    Now that I have my own team we try to once a week have a workshop where we can share experiences and tips. Everyday I work with each salesmen and try to help them improve.

    Now lately I also started my blog and just like you it is to share my experiences with others and get to hear what others think. This way I will improve and hopefully those reading my blog will as well.

    Thank you very much for this article Marcus and sorry for the long comment, I guess I got a little carried away. Keep up the good work and I hope to hear from you again soon.

    //Daniel M. Wood
    Looking To Business

    Reply

    Marcus Sheridan February 7, 2010 at 11:02 am

    Daniel, that was an awesome comment. By no means was it too long and I really appreciate the value you’ve added to this discussion. It’s funny how ‘superiors’ in the sales industry can be so short sighted, especially when it comes to information sharing. So often, the whole concept of ‘Team’ is a joke for sales and marketing businesses, which is truly sad, and terribly detrimental to everyone……Keep coming back Daniel, it’s good to have you here!

    Reply

    Kirsten Knipp February 7, 2010 at 9:17 pm

    Marcus,

    You continue to be such an example of what Inbound Marketing is all about! Thank you, not only for sharing your experience with a potential future HubSpot customer, but for helping spread the ideas that will make us all better business people and … perhaps it is a lofty goal … help our nation grow stronger over time. We are ‘growing the pie’ for everyone when we share our knowledge be it via blogging, speaking, training or creating tools for others to grow and learn.

    Best of luck on your continued journey – I enjoy following it!
    Kir

    Reply

    Marcus Sheridan February 8, 2010 at 9:13 am

    Hey Kirsten, and thanks so much for stopping by again….Yeah, there is plenty of wealth to go around for all of us. And when I say ‘wealth’, I refer to knowledge, skills, tips, passions, enthusiasms, etc…How rewarding it is to help others along this roller coaster ride we call life!

    Reply

    Maren Kate February 8, 2010 at 3:21 am

    Great post & good site :) I like it… just found you from your comments on Viperchill

    Reply

    Marcus Sheridan February 8, 2010 at 9:14 am

    Much obliged for you stopping by Maren….and I like your name too ;-) …..hope to see you around these parts again. :-)

    Reply

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