Just a little over a year ago I was invited to a ‘branding conference’ for Clear Channel Radio in Richmond Va. Not knowing exactly what to expect, I was quite interested to learn anything about marketing and branding that might help my company.
The conference consisted of a dynamic presenter who combined his oratory skills with substantial visual aids and charts explaining the psychology behind what it takes to achieve branding status for a small business. But within just a few shorts minutes of his linguistic eloquence, I realized that this seminar really wasn’t about small business branding at all—it was a hypnotic attempt to convince small business owners that radio was the best and most essential means of taking one’s business to the next level.
A ‘Free’ Personal Brand Manipulation
As soon as the presenter was through with his seminar, each business was given a ‘Free’ personal brand evaluation with a ‘brand consultant’ from the presenter’s company. Therefore, within minutes of listening to the electric presentation, hundreds of small businesses were sitting down with individual ‘consultants’ who were there to essentially pressure them into committing to long-term radio advertising campaigns with the ‘promise’ that they would achieve brand status within 12 months or so.
Luckily for my business partner Jason and I, we knew going in to this meeting that we would not commit to further radio advertising. Not only had we wasted thousands on this medium in past years, but this was going on right about the time when we started understanding the future of advertising, and the fact that ‘interruptive’ marketing methods like radio, TV, print etc were going the way of the dinosaur. So despite our consultant’s best and quite convincing efforts, we stood our ground and said no to signing up for a year-long radio campaign.
A Sad Waste
When I look back at this experience, I feel sadness toward the many business owners I watched that day make long-term marketing commitments they could in no way afford and that would by no means ‘brand’ them as this hired oratorical gun had promised. Frankly, this event was a slick move by Clear Channel. In my opinion, they knew radio was floundering so they brought in a company that specialized in mentally manipulating any vulnerable small business owner into spending thousands of wasteful dollars.
And when I say thousands of wasteful dollars I am by no means exaggerating. If my business partner and I had decided to do the branding campaign this company was recommending to us, we would have spent about $30,000 over the following 12 months. Although such an amount might not seem like much, for many businesses it’s a huge amount of money that could literally sink them once the monthly bills start rolling in without the promised results.
What’s crazy is that there are radio companies today singing this same tune and practicing these same manipulative measures. Despite the fact that many companies and marketing departments are finally realizing just how ineffective and wasteful radio advertising can be, there still exists a large portion of helpless business owners frankly not bright enough to see the world around them and recognize the changes within the consumer buying process and mindset.
Slow to Embrace Web 2.0
I have a friend who works for an auto dealership in Canada who told me recently about the fact that his company was spending thousands upon thousands of dollars a week on radio advertising but yet did not want to support his efforts in setting up a blog that would also promote the company. Are you kidding me? How dumb can a business possibly be??
Speaking of blogging and Search Engine Optimization, this is the exact reason why radio advertising is such a joke. Think about it for a second. If your business advertises on the radio this week, will that same add magically reappear on the airwaves in 6 months without any cost to you?? Well of course not, because every radio ad that hits the airwaves is a larger hole in your wallet. But when it comes to SEO and Blogging, these two mediums are the gift that keeps on giving. In other words, just but writing good content search engines will reward you by sending consumers back to that content OVER and OVER AGAIN. Wow, now that’s what I call a good deal. Not only is blogging and the creation of quality content essentially free, but it will also be a never ending seed that produces more and more fruit over time. How about that for a Return on Investment?
But don’t get me wrong here. There are occasions and instances when radio may be a good option as a marketing medium for small businesses (So don’t email me upon reading this and scream from the rooftops that radio sometimes works). Such occasions may be to announce company sales or similar events, but in general a long-term campaign on the radio is an absolute waste of money when one compares it to the return on investment from a solid internet/SEO/social media marketing campaign.
Facebook vs Radio
For example, I have a very good friend here in Virginia, Talmadge Newsome, who owns a successful ‘mom and pop’ style burger joint called Newsomes. Because Talmadge has such a small marketing budget and could never afford the miserable results of radio advertising, he has leveraged Facebook as his advertising platform over the past year. This has resulted in over 500+ fans to his Facebook Group page and has lead to more traffic to his company website as well as more food sales at the counter. Every day, Talmadge updates his company’s group page with daily specials, general announcements, videos, and photos. So while many of his competitors are wasting their hard-earned dollars on radio ads that essentially are saying all these same things, Talmadge is doing it all for FREE. Nope, it hasn’t cost him one stinking dime to do all he has done thus far on Facebook. This is a perfect example of how to leverage social media as a business and another example as to why anyone choosing radio over internet marketing is living in the stone-ages.
So if you are debating on sinking more and more of your hard-earned dollars on radio advertising, I’d strongly urge you to get with the 21st century and invest your money into your website. Start a blog. Embrace such platforms as Facebook and other social media. Take back the keys to your company website and stop paying someone to do what you should be doing. Realize your own creative powers and abilities as a business owner by leveraging Content Management Systems that allow any dummy (like me) to build and design their own web site.
All of the tools and actions are within everyone’s capabilities in 2010, it only take the understanding that times have changed and in reality, such changes are wonderful for the business owner that wants to spend less on advertising but receive so much more.
Your Thoughts?
So what are your thoughts on radio? Are you still using it effectively and think I’m nuts? Has social media or blogging enhanced your company’s marketing efforts? As always, I am grateful to those persons who put their thoughts and opinions below.

{ 11 comments… read them below or add one }
No question Marcus, radio is well on it’s way to extinction along with other forms of shotgun marketing. Hopefully others will learn save themselves thousands of dollars, heed your advise, and embrace web marketing 2.0.
.-= Jason Hughes, figliving´s last blog ..Ben Franklin’s 13 Virtues, Human Nature, and Our need for a Savior =-.
Shotgun marketing certainly fits the bill Jason. Very good points man, thanks for stopping by.
Another fine article, Marcus. The girlfriend read it with me, and wishes she had known you a couple years ago when she was buying tons of print media for her company in the UK.
By the way, I am finally getting a flip camera. I did not realize they are actually that — a Flip Camera. LOL. They retail for a couple hundred here. Well worth the investment.
Later,
Nault
Bout time you got that flip camera Nault
….Now you’ve just got to start kicking butt with it
…As always, I appreciate you stopping by and being a part of the community.
Hello Marcus,
Great article!
I am as always impressed. I do have a question to you though.
As I can agree that radio has many short commings. The fact that it can be utilized as a part of a branding strategy is true.
The big problem is that you get a very untargeted market, most people “tune out” and you pay for a lot of listeners neither interested or in need of your product.
What I want to ask, is what you think about spotify?
I don’t know if you have used it, take a look at http://www.spotify.com, you basically create your own radio channel.
//Daniel
.-= Daniel M. Wood´s last blog ..What Do You Need Help With? What Do You Want To Read About? =-.
Thanks so much for stopping by Danielle. I’m going to check out ‘spotify’…but the concept sounds awesome.
Way to go Marcus!
I have spent untold thousands on radio. What a complete waste of time, money, and hope. I’ve gotten more solid leads from my new Hubspot powered website in 3 weeks than I did for a year of radio and a year of TV commercials combined. To be clear, I ran a TV ad for all of 2008 and a radio spot for all of 2009. I was never allowed to fully understand the price per run as well. They both had so many contributing factors that made it bewildering. Weekends were much cheaper, the “flagship” station Clear Channel has here is so expensive I would never even try it. The salespeople had never ending radio success stories. And they all seemed to suggest that my biggest problem would be having to hire more people and buy a fleet of trucks. Heck, that’s what the chimney sweep guy had to do. Funny how I have never heard his ad. I keep things that work that good for me .
Keep it up Marcus, the truth needs to be told.
Thanks Jaime, great to hear from you as your story relates to thousands upon thousands of businesses. Radio advertising has so many drawbacks and confusing components it just almost makes no sense in most cases, especially for small businesses. Thanks so much for your thoughts.
Marcus -
Whether or not to advertise via radio isn’t a “21st Century” question; it’s a “competence” question.
Most people don’t know how to create radio advertising that works. It’s not difficult, but it does require an understanding of how the medium really works…plus some skill.
Clear Channel’s “branding” pitch is their admission that they don’t have a clue how to create a radio campaign that motivates targeted listeners to take a specific action.
In my estimation, 90% of radio advertising is a waste of money — again, not because the medium is weak but because the creation and delivery of the message is incompetent.
The other 10%, however, makes lots of money for the advertiser.
It saddens me to hear you say radio makes no sense “especially for small businesses,” because small businesses are the easiest for which to create a profitable campaign.
To make money from radio advertising, you don’t need to understand the medium. You just need to work with someone who does.
.-= Dan O’Day´s last blog ..VIDEO: DAN INGRAM WCBS-FM, 1992 =-.
Hi Dan, and thanks for stopping by. You obviously know a lot about radio. The fact that you admit radio’s downfalls, as well as its perks, speaks highly of your professional view point. Also, please understand that there are times when I see the value of radio, just compared, in general terms, to inbound marketing it doesn’t hold a stick, which is my main point.
Golly gee, I was trying to sell my carwash in Portland Oregon and I did an SEO for sponges in Portland Maine and I got zero response. Therefore I conclude that social media does not work. Maybe I should have put in a gazillion hours and I can learn it as it is not as hard to buy as broadcast. On the other hand, maybe I should have brought in an expert???
The number one problem with your article is you do not talk about target audience. If you are trying to sell widgets, radio stations will come out of the woodwork to take your money and most clients will go with the salesperson with whom they have the best repoire. Does that make sense??? You need to hire a competent media buyer who will objectively determine who your target audience is and which media best reaches them. If the media professional determines radio is fine, then he determines the station, the format, the daypart and the reach and frequency and the price. If this is done correctly, then Dan is right and you still have to develop the right message. However if you do this correctly, radio will deliver better results than most social media. Radio, Cable and TV have more success stories because right now they all out preform social media. This will all change down the road, but for the most part if you have the budget for Radio, Cable or TV you will get better results. Social media takes a lot of man hours and is fine as an additive or if you have a small budget. To save valuable time and to better target it too should also be done by a professional. If you are thinking about buying broadcast in any market in the country, you need to contact me at todd@mediabuyingdecions.com If you are presently broadcasting, I can analyze your contracts and invoices and show you how to reach more of your target audience without spending more money including my commission.